Privacy Policy
A legal disclaimer
Otis Auto Detailing LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, book services, or interact with our business.
Information We Collect
We may collect the following information from customers:
Name, Phone number, Email address, Vehicle information, Service address or location, Appointment history, Communications between you and our company, Payment information (processed securely through third-party payment providers).
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We may also collect limited website usage information through cookies, analytics tools, or our booking platform to improve website functionality and customer experience. How We Use Your Information Your information may be used to: Schedule and provide detailing services, Communicate regarding appointments, reminders, and service updates, Process payments and maintain business records, Respond to customer inquiries Improve customer experience and business operations, Send promotional offers, newsletters, or updates if you choose to receive them Comply with legal obligations
Payment Information
Payment information is processed through secure third-party payment providers. Otis Auto Detailing LLC does not store or maintain customers' full payment card information.
Text Messages and Email Communications
By providing your phone number or email address, you consent to receive communications related to your appointments, services, invoices, and customer support requests. Promotional communications will only be sent when permitted by law, and you may opt out at any time. Photography and Service Documentation We may photograph vehicles before, during, and after services for documentation, quality control, training, or marketing purposes. License plates, personal information, and sensitive identifying information will not intentionally be displayed. Customers may request in writing that their vehicle not be used for marketing purposes.
Information Sharing
We do not sell, rent, or trade your personal information. Information may be shared only with trusted third-party service providers when necessary to: Process payments Manage appointments and bookings Deliver email or text message communications Operate our website and business systems Comply with legal obligations
Payment Information
Payment information is processed through secure third-party payment providers. Otis Auto Detailing LLC does not store or maintain customers' full payment card information.
Data Security
We take reasonable administrative, technical, and physical precautions to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no electronic transmission or storage method can be guaranteed to be completely secure
Customer Rights
Customers may request access to, correction of, or deletion of their personal information by contacting us directly. Certain information may be retained as required by law, accounting obligations, or legitimate business purposes.
Customer Responsibilities
Customers should remove valuables, sensitive documents, firearms, medications, cash, and other personal belongings from vehicles before service appointments. Otis Auto Detailing LLC is not responsible for lost, stolen, or damaged personal property left inside the vehicle.Â
Cookies and Website Analytics
Our website and booking platform may use cookies or similar technologies to improve functionality, analyze website traffic, and enhance the customer experience. Users may adjust browser settings to manage cookie preferences.
Third-Party Services
Our website, booking platform, and payment processing systems may be operated by third-party providers. We are not responsible for the privacy practices of these third parties, and customers should review their respective privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on out website or booking platform and will become effective upon posting.Â